Privacy Policy
Last updated: February 13, 2026
Introduction
Kilco Mechanical ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our HVAC services or communicate with us via SMS text messaging.
Information We Collect
We collect the following information:
- Contact Information: Phone number, name, and service address
- Service Information: HVAC unit details, service history, and job notes
- Communication Records: SMS messages exchanged with our business
- Payment Information: Processed securely through Square; we do not store credit card numbers
How We Use Your Information
We use your information to:
- Provide HVAC repair and maintenance services
- Send service quotes, invoices, and appointment reminders via SMS
- Respond to your inquiries and service requests
- Process payments for services rendered
- Improve our services and customer experience
SMS Text Messaging
You may opt in at /sms-opt-in and text START, or by texting our business number directly. These messages may include:
- Responses to your service inquiries
- Service quotes and pricing information
- Appointment confirmations and reminders
- Invoice and payment links
- Service completion notifications
Message frequency varies based on your service needs. Message and data rates may apply. You can opt out at any time by replying STOP. Reply HELP for assistance.
Information Sharing
We do not sell, trade, or rent your personal information. We may share information with:
- Service Providers: Twilio (SMS), Square (payments), and Supabase (data storage) who help us operate our business
- Legal Requirements: When required by law or to protect our rights
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
Data Security
We implement appropriate security measures to protect your information. Phone numbers are masked in our logs, webhook signatures are validated, and payment processing is handled securely through Square. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Service records and communication history are kept for warranty and service continuity purposes. You may request deletion of your data by contacting us.
Your Rights
You have the right to:
- Opt out of SMS communications (reply STOP)
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
Cookies and Tracking
Our website uses minimal cookies necessary for authentication and security. We do not use third-party analytics or advertising trackers.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Text: +1 (918) 918-4757
- Call: +1 (918) 409-2666
- Service Area: Tulsa, Oklahoma